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Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
7 months ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Billing
cancellations
downgrade
Payments
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear that, T1509.

 

Keep in mind that Dropbox cannot create or upgrade an account using your billing info, unless you yourself, or someone that has access to it, has provided it.

 

That being said, can you give us the ticket number for your communication with our support team regarding your refund request?

MA54's avatar
MA54
Explorer | Level 3
6 months ago

I have dozens of ticket numbers for 12.99 & 11.99 from drop box just since 4/26/24, please help.  I just joined in order to figure out how to stop these charges from continuing.  I dont even know what email its attached to because its not attached to the email I used for Canva… 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey MA54. Are the charges from Dropbox directly or from iTunes/Google Play (you can double check this in your bank statement)?

     

    If they’re direct Dropbox payments, you can check for the 12-digit transaction ID and insert it here. It’ll show you which Dropbox account they’re linked to.

     

    Let me know what you find.

    • MA54's avatar
      MA54
      Explorer | Level 3
      6 months ago

      Hi Nancy, so far I have found 5 emails that are not my own & seem to belong to different names.  I have about 15-20 charges left to enter..is there a phone number I can report this to & get my money back since this clearly is an error ?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hi MA54, phone Support is available to Business admins. 

       

      You can see your Support options here. You mentioned that you've reached out to our Support team via email, right? 

       

      If so, would you mind sharing your ticket number reference with me, please? 

      • MA54's avatar
        MA54
        Explorer | Level 3
        6 months ago

        Hi Megan,

        I have chatted w the chatbot, there is NO email or Phone number to call, in fact, I was told I need to purchase an upgraded account simply to speak to a live person so I can get refunded.  What a scam.

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