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Forum Discussion
I have an unauthorized charge linked to an account I don't know.
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Hannah
Dropbox Staff
Dropbox StaffSorry to hear that, T1509.
Keep in mind that Dropbox cannot create or upgrade an account using your billing info, unless you yourself, or someone that has access to it, has provided it.
That being said, can you give us the ticket number for your communication with our support team regarding your refund request?
I have dozens of ticket numbers for 12.99 & 11.99 from drop box just since 4/26/24, please help. I just joined in order to figure out how to stop these charges from continuing. I dont even know what email its attached to because its not attached to the email I used for Canva…
- Nancy
Hey MA54. Are the charges from Dropbox directly or from iTunes/Google Play (you can double check this in your bank statement)?
If they’re direct Dropbox payments, you can check for the 12-digit transaction ID and insert it here. It’ll show you which Dropbox account they’re linked to.
Let me know what you find.
Hi Nancy, so far I have found 5 emails that are not my own & seem to belong to different names. I have about 15-20 charges left to enter..is there a phone number I can report this to & get my money back since this clearly is an error ?
- Megan
Hi Megan,
I have chatted w the chatbot, there is NO email or Phone number to call, in fact, I was told I need to purchase an upgraded account simply to speak to a live person so I can get refunded. What a scam.
