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Forum Discussion

Eginio's avatar
Eginio
New member | Level 2
3 years ago

I got charged $199 for a Dropbox subscription. Can I get a refund?

I got charged $199 without me knowing and I didn’t even get notified and I didn’t wanna buy the subscription it was just charged on my card. I need a refund because i didn’t buy the subscription
cancellations
Payments
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
maddy11111 wrote:

We just found out that an old employee is still having their dropbox plus paid with our company card ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

maddy11111's avatar
maddy11111
Explorer | Level 3
2 years ago

Is there a way to speak to someone in person? Otherwise i have to put to all the bank details in. I just want to find out what the options are before this ex-employee is made aware that we intend on cancelling it? 

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    maddy11111 wrote:

    Is there a way to speak to someone in person?

    If you have a Business account you can initiate a callback from Support through your Admin console. Otherwise you'll need to open a ticket using the link posted above.

    • maddy11111's avatar
      maddy11111
      Explorer | Level 3
      2 years ago

      Okay thanks Rich, i don't have a buisness account personally but i'm a member of my company business dropbox. I can't see an admin option so i guess i can't request a call. 

       

      sorry one last question. 

       

      When i open the ticket and it asks for the card number and account - if i put the ex-colleague's account name in will they receive an email? 

       

      Thanks

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        maddy11111 wrote:

        When i open the ticket and it asks for the card number and account - if i put the ex-colleague's account name in will they receive an email? 

        I don't know. Technically, the account is theirs so Dropbox would certainly be within their right to notify them of information pertaining to their account. Whether (or not) that happens before or after you succeed in removing your credit card, I can't answer.

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