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Forum Discussion

andnik's avatar
andnik
New member | Level 2
7 months ago

I got an email from Dropbox about my account being downgraded

I have recently received an email that my family account was downgraded because dropbox is having a notice that Apple could not proceed the payment made on 17th of May, almost a month ago. I had a co...
Billing
downgrade
FAQ
Payments
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi andnik, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

 

As you mentioned you upgrade via Apple, could you try these steps to restore your purchases?

 

Keep me updated with any progress!

  • andnik's avatar
    andnik
    New member | Level 2
    7 months ago

    Jay,

     

    I haven't upgraded my subscription, I just have bought the annual family plan from the very beginning. I don't see any confirmed payments on the page that you've provided. On my app I do see that the subscription for family plan is ongoing. 

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      What is your current plan according to this page when you log in?

      • andnik's avatar
        andnik
        New member | Level 2
        7 months ago

        Basic. Until today's morning it was family

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