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Forum Discussion
I am being charged for a Dropbox account that I do not have
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
Mark
Super User II
Super User IIIf you did not give Dropbox your card details then YOU need to speak to your card company and report fraud - somebody has taken your details and possibly ID and is using them.
If, however, you did you need to log on to the correct account as if it says Basic this one is not it. Use https://help.dropbox.com/billing/find-credit-card-charge to help
Thanks for the 'help', Mark. At some point in time I'm sure there was something I needed to access via Dropbox, ergo, my card information being used. I did not however sign any contract for recurring charges. And I am unable to actually speak with someone or delete my card details from my account because there is no way to actually FIND that information on my account.
Let's think this through, Mark: Do you really think that if someone were to steal my credit card, they first thing they would do is sign up for a Dropbox acctount? I think not.
- Mark
Dropbox is very, very clear on setting up the account that you are setting up a subscription service - which is a monthly charge. It states that multiple times across the page/site and very clearly at https://www.dropbox.com/plans.
Julie39 wrote:
And I am unable to actually speak with someone or delete my card details from my account because there is no way to actually FIND that information on my account.
Did you use the link I gave? The one that FINDS the account for you using your card statement?
Julie39 wrote:
Let's think this through, Mark: Do you really think that if someone were to steal my credit card, they first thing they would do is sign up for a Dropbox acctount? I think not.
Actually quite often yes they will - they will do transactions that they know will go through and are low value. Or, it also helps people realise its user error (unfortunately) and not realising things like its a subscription.
If that doesnt work go to www.dropbox.com/support while not logged in - even here. Try using an incognito window instead and log a ticket that way. If you ARE logged in, at all, you wont see the options to log one
- Rich
Julie39 wrote:
Let's think this through, Mark ...
Mark is correct. If you didn't provide your billing information to Dropbox, then someone else has. You need to use the link that Mark provided to look up the account that you're being charged for. If it's not an account you recognize, you need to contact your bank first, then Dropbox Support. If you recognize the account, you can either sign into that account to cancel it, or contact Dropbox Support if you're not able to sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
