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Forum Discussion
VeronikaV
21 days agoNew member | Level 2
Getting charged for a Plus plan but have a Basic account
Hi. I have had a Dropbox Plus Account that I downgraded to a Dropbox Basic a couple of months back. However I'm still getting charged for a Plus account. When I enter my Dropbox account, it says that...
DBX_Pedro
21 days agoCommunity Manager
Hi VeronikaV,
Thanks for reaching out.
In order to check this can you please use this link.
If this happens to be a Basic account, it means there’s no paid subscription, so you won’t need to cancel anything.
Could you double-check and let us know?
We’ll take it from there!
- VeronikaV21 days agoNew member | Level 2
It is a Basic account. However I'm still getting charged for a Plus accounts. The amount was taken from my bank account today and has been for the for the last couple of months even after I cancelled the subscription. So you have simply forgotten to stop charging me.
- Hannah21 days agoDropbox Staff
Hey VeronikaV, would you mind looking up the billing info here, to see if the email address of the paid account matches the address of your Basic one?
- VeronikaV21 days agoNew member | Level 2
Thank you Hanna - that is the issue - my account is apparently linked with both my personal and work email, with the same user name and app!
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