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Forum Discussion

VeronikaV's avatar
VeronikaV
New member | Level 2
3 months ago

Getting charged for a Plus plan but have a Basic account

Hi. I have had a Dropbox Plus Account that I downgraded to a Dropbox Basic a couple of months back. However I'm still getting charged for a Plus account. When I enter my Dropbox account, it says that...
Billing
cancellations
Payments
Refunds
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi VeronikaV,

 

Thanks for reaching out.

 

In order to check this can you please use this link.

 

If this happens to be a Basic account, it means there’s no paid subscription, so you won’t need to cancel anything.

 

Could you double-check and let us know?

 

We’ll take it from there!

  • VeronikaV's avatar
    VeronikaV
    New member | Level 2
    3 months ago

    It is a Basic account. However I'm still getting charged for a Plus accounts. The amount was taken from my bank account today and has been for the for the last couple of months even after I cancelled the subscription. So you have simply forgotten to stop charging me.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey VeronikaV, would you mind looking up the billing info here, to see if the email address of the paid account matches the address of your Basic one?

      • VeronikaV's avatar
        VeronikaV
        New member | Level 2
        3 months ago

        Thank you Hanna - that is the issue - my account is apparently linked with both my personal and work email, with the same user name and app!

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