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Forum Discussion
Dropbox India - Renewal Failed
Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Walter
Dropbox Staff
Dropbox StaffHey Gavin Fernandes, welcome to the Dropbox Community and sorry to hear you're having issues with this.
Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?
Let me know and we'll take it from there.
Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?
Let me know and we'll take it from there.
Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!
- Nancy
Hey smi8, thanks for posting about this here!
Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account?
Does the issue persist via different browsers, as well?
- Guys is this solved ? I am trying to buy extra 1 tb storage in my Plus plan...all to no avail. Keeps asking me to upgrade payment method. Any solution ? Managed to renew...BY CHANCE ..the transaction just got through. However the upgrade seems to be a different story. Tried with 2 different cards. No luck.
Hi thank you for responding! I was told I had to select the UPI option - which was then only available in the monthly renewal but I would prefer to do the yearly renewal... for which the credit card option doesn't work...
