Can't download invoices

I'm sorry, BB27, but this info is required for security reasons and without it, we cannot identify the account in question, even with the email address, so we can assist you further.

If the security of your billing details is your concern here, I assure you that your information will be completely safe.

But of course, it's up to you whether you'd like to provide this info or not.

You are legally required to provide me with invoices for payments I have made to yourselves.  Instead you just seem to be coming up with excuse after excuse why you aren't doing this.  I have been asking for well over a month! I don't need to give you my bank details to get previously issued invoices.  You already have my email address of my account, as every one of the messages you post here are also going to my email. Or I can give it to you again if you have issues accessing the information in your own system. Or please fix your platform so I can download them myself.  Please escalate this to a manager. 

I am still waiting on a resolution for this.

I am not prepared to give you highly sensitive information like bank account details.  I am not sure if it is even in compliance with GDPR and Privacy laws for you to still have such details of mine to 'verify' me with, seeing as I cancelled my subscription with you months ago. Why would you still be holding on to it?!

If you are unable to provide me with Invoices for the payments I already made to you, via my email address attached to this account - as you said you already did but they never actually arrived - then please can you fix your platform so that  I can download the invoices myself. 

THIS IS URGENT. 

Hi BB27, I just opened a new ticket number on my end for you. 

Keep in mind, that you should have received it to your Community-linked email address. Can you check, and respond back to me? 

I replied to your email weeks ago. Still nothing back....????

I just checked and it seems our email was closed due to inactivity, since you didn't respond back to me BB27. 

If you wish, I suggest you follow Walter's steps as mentioned here, in order for you to open a new ticket number.

Thank you!

Must admit I'm pretty disgusted at Dropbox's lack of help here...  Their own user instructions (How do I find a billing receipt or invoice? - Dropbox Help) tell you to download the Invoice/Receipt from the Billing link.  There are three dots to the right of each transaction which offer links to Invoice/Receipt, but both fail with different errors (Invoice simply redirects back to the same page, Receipt produces a 500 error).

What I've discovered is that if you then click the "Look Up Charge" link in the top right of that screen (https://www.dropbox.com/payments/find_receipt) it takes you to a different page, which - joy of joys - does actually allow you to print/download both the Invoice and Receipt.  I probably wasted best part of an hour going through this pain...!  The drawback of this approach is that you need to actually know your transaction ID - which means you need to know which card or account it was billed to, then go look it up (although at least the billing page tells you the date).

To be honest, I still think it's pretty unacceptable that Dropbox bill you, send no information about it, make it almost impossible to find details and then are completely unhelpful when contacted on this forum.  They're not even open at the weekend so I couldn't ask anyone.  Am wondering why I bother subscribing - will look at other solutions.

I've responded back twice. Once via email when you sent yours to me, then on this platform when I heard nothing back for ages. How is this customer service so shoddy?!

What is happening to get me a copy of my invoices please? This has clearly not been resolved so why would you turn off the email?!!

I'm still waiting and have been since November 2022. And yes, I've cleared cache, tried incognito, tried different devices and browsers, yes I know my email for the account, etc. Moreover tons of other people are obviously having the same problem.