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Forum Discussion
cancel upgrade
I upgraded my account a week ago. The debit from the credit card was done in one day, however my account still does not show the upgrade. I have been trying to contact dropbox and all I get is the au...
Hannah
Dropbox Staff
Dropbox StaffHey Sonia-2022, sorry to jump in here.
Could it be possible that you upgraded a different account than the one you wanted?
If the transaction was done, can you please use the payment info here, to see if you can locate the email address of the account that the payment is attached to?
Is it the same as the account you're currently signed into?
Hi Hannah,
Yes, I paid for this account, with this email. I had paid for the annual subscription.
I don't have a 12 digit ID, but a 13 digit receipt number.
I have requested more information on the transaction through the link you provided.
It might be better if there is a way to communicate privately.
Thanks.
- Jay
Hi Sonia-2022, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
hi Jay, yes, please email me directly. Hopefully we can find a solution soon. You are the third person who has responded and no action has been taken so far. Thanks!
- Jay
Thanks, I've sent you an email, please could you reply to it as soon as possible!
