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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
Hi,
I noticed an annual subscription charge on the credit card associated with the account. The charge was made in September 2023 but there are no receipts/invoices displayed in "Billings". Also, there is no payment/receipt history.
Can you please let me know when this issue can be fixed? Or can you send me my current receipt for Sept 2023 so that I can reconcile my credit card for payment.
Thanks,
Molly [removed]
[removed]
[personal info removed per the Dropbox Community Guidelines]
Rich
Super User II
Super User II
myin wrote:
I noticed an annual subscription charge on the credit card associated with the account. The charge was made in September 2023 but there are no receipts/invoices displayed in "Billings". Also, there is no payment/receipt history.
What plan does it say you're on when you look at your Plan page? If it says Basic, then the account you're signed in to doesn't have a paid subscription, and you're being charged for a different account.
Use the credit card charge lookup tool to identify the account you're being charged for, then sign in to that account to view the billing history and access the receipts/invoices.
Dear staff,
I have a problem with my account.
I used to have a business dropbox account which I closed a couple of days ago.
However, In order to do my taxes I need access to the invoices of that account.
Because the account no longer exists I'm not able to download the missing invoices anymore.
I'm looking especially for the invoices from July till September.
Could someone please send me those invoices.
Many thanks
- Mark
You will need to contact support at www.dropbox.com/support for help if you cannot see them at www.dropbox.com/account.
That's why I'm writing here.
The only two options that are left to me are
Contact Chatbot
and Contact Community
There's no possibility for me to contact dropbox support directly anymore
as I'm no longer having a business account
- Mark
Go to the web page while logged out (or use an incognito window) and click on the 'get help with account' option which should appear.
