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Forum Discussion
Being billed for Plus but it says Basic.
Hi, I am currently being billed for Plus and have done so for years but now Dropbox says I am on the Basic plan which doesn't make any sense. It might be because a few months ago someone from another...
Hi MeganLittle, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Feel free to also let me know your ticket number, in order for me to locate in on our system.
Keep me posted!
Megan
Dropbox Staff
Dropbox StaffHi MeganLittle, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Feel free to also let me know your ticket number, in order for me to locate in on our system.
Keep me posted!
Amazing that is super helpful and was exactly what was happening! I had an old colleague who had left our company and I was still paying for their Dropbox! Will order my own account now
- Megan
We have one account with one email address (log in) so i am unsure why it is confusing.
- Megan
Hi Cyan Distribution, can you also let me know the rest of the info, please?
Such as how did you upgrade, and if you got any results when searching for the charge?
- Jay
Hi faber security, could you clarify more on how it isn't allowing you to complete the task?
