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Forum Discussion
Basic plan but being charged
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
I have Dropbox basic. On my account it’s basic, says it’s free. Yet I noticed I am getting charged $20 monthly. No option to remove payment information. No option to cancel my subscription since I technically don’t have one. No phone number to call. Help?!
Hannah
Dropbox Staff
Dropbox StaffHi there, Juliebug2184, sorry to hear about this.
Is it a Dropbox charge or perhaps a Dropbox Sign one?
If it's a Dropbox charge, you may use our payment lookup tool; this should show you the email address associated with the payment.
Can you try and let us know what you find?
- That is not working. Keeps coming up with error message of put the credit card info in and I am.
- Jay
Hi Juliebug2184, could you contact the support tool by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
