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Forum Discussion

Plumtheprincess's avatar
Plumtheprincess
Explorer | Level 3
2 years ago

Purchased a storage plan upgrade yet profile still says basic

I purchase the upgrade but it’s still saying I only have basic access 😕 payment when through.. also restoring purchases did not help solve this issue for me.
Billing
Plans
upgrades
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Plumtheprincess, thanks for bringing this to our attention.

     

    Did you originally upgrade the plan via the Dropbox mobile app itself?

     

    Are you seeing any recent payments on your account here? 

     

    This will help me to assist further!

    • Plumtheprincess's avatar
      Plumtheprincess
      Explorer | Level 3
      2 years ago
      No I had to purchase it twice. Once from the mobile app via Apple Pay & then again via the website on pc. It only recognized my second payment and doesn’t show the first payment on my billing history.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If you paid via the mobile app, you might've been able to restore the purchase using the steps in this link.

         

        As you've already upgraded via the Dropbox site, I'd recommend getting in contact with Apple to cancel and refund the last payment made through their service to your account.

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