You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sebzeero's avatar
Sebzeero
New member | Level 2
2 months ago

Payment options not working and I cannot renew my subscription

Horrible support!   I've been a customer for a long time. I'm trying to renew my subscription. Having trouble with payment options not working on your homepage. I cant get any help. Please ...
Billing
Payments
Sebzeero's avatar
Sebzeero
New member | Level 2
2 months ago

I talked to support agent George and a few others who could not help. They all said to try the same thing except for George who cancelled my Plus membership so I could start over after he ensured me all my files would be safe. NOW I CANT ACCESS CHAT because of that cancellation.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi @Sebzeero,

     

    Thanks for getting in touch. 

     

    We understand that you are frustrated with the delay of this issue. 

     

    We can confirm that this issue was reported under the number 24384542.

     

    The team is actively working on it. 

     

    We appreciate your patience and understanding. 

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