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Forum Discussion
Payment made - no confirmation received
Hi There
I am writing in regard to my subscription. I made the payment by credit card on 29 Oct 23 and so far I haven't received the confirmation and upgrade. Could you please double-check and confirm my payment?
- Nancy
Dropbox Staff
Thanks for posting about this here, alinetalves28!
Please note we don't have any account visibility on the forum, so we can't really check this, unfortunately.
From what I understand though, you paid for an upgrade directly via www.dropbox.com, correct?
If yes, did you receive any errors during the process?
When checking your bank statement, do you see a completed transaction for Dropbox there, or a pending payment?
I’ll be able to further help this way.
Hi Nancy
Thanks for replying.
I paid for the upgrade via Dropbox.com; I have the confirmation transaction from my credit card.
Can I send it to you?
- Megan
Hi alinetalves28, if you have the transaction ID, you could use our self-serve look-up tool, in order to locate and double check the account that you upgraded.
If you have any issues with that, I'm here!
