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alinetalves28's avatar
alinetalves28
New member | Level 2
12 months ago

Payment made - no confirmation received

Hi There   I am writing in regard to my subscription. I made the payment by credit card on 29 Oct 23 and so far I haven't received the confirmation and upgrade. Could you please double-check and ...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Thanks for posting about this here, alinetalves28!

 

Please note we don't have any account visibility on the forum, so we can't really check this, unfortunately.

 

From what I understand though, you paid for an upgrade directly via www.dropbox.com, correct? 

 

If yes, did you receive any errors during the process? 

 

When checking your bank statement, do you see a completed transaction for Dropbox there, or a pending payment?

 

I’ll be able to further help this way.

  • alinetalves28's avatar
    alinetalves28
    New member | Level 2
    12 months ago

    Hi Nancy

     

    Thanks for replying.

    I paid for the upgrade via Dropbox.com; I have the confirmation transaction from my credit card.

    Can I send it to you?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi alinetalves28, if you have the transaction ID, you could use our self-serve look-up tool, in order to locate and double check the account that you upgraded. 

       

      If you have any issues with that, I'm here! 

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