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alinetalves28's avatar
alinetalves28
New member | Level 2
12 months ago

Payment made - no confirmation received

Hi There   I am writing in regard to my subscription. I made the payment by credit card on 29 Oct 23 and so far I haven't received the confirmation and upgrade. Could you please double-check and ...
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alinetalves28's avatar
alinetalves28
New member | Level 2

Hi Nancy

 

Thanks for replying.

I paid for the upgrade via Dropbox.com; I have the confirmation transaction from my credit card.

Can I send it to you?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi alinetalves28, if you have the transaction ID, you could use our self-serve look-up tool, in order to locate and double check the account that you upgraded. 

 

If you have any issues with that, I'm here! 

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