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Forum Discussion

Explorer | Level 3

9 months ago

Payed for the subscription, didnt get the upgrade

Hi there, An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...

Hannah
9 months ago
Great, thanks MikSchreuder18!

I just emailed you, so I'll see you there.

Explorer | Level 3

Yes ofcourse.

[removed per the Dropbox Community Guidelines]

Icon for Dropbox Staff rank

Dropbox Staff

9 months ago

Great, thanks MikSchreuder18!

I just emailed you, so I'll see you there.

NadT
Explorer | Level 3
3 months ago
Hi Hannah,

I have the same problem, Storage should be 3 TB since 26 August.
Can you please help? I do not want to loose photos which have already been uploaded.

Kind regards,
Nadine
Megan
Dropbox Staff
3 months ago
Hi NadT, how are you today?

Is it possible that you upgraded a different account than the one you're looking at?

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

If you upgraded through us, you can try using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge.

Keep me posted!
NadT
Explorer | Level 3
3 months ago
Hi Megan,

Thank you for the swift response!
I upgraded using the Dropbox App. I use Google pay to make the monthly payments automatically.

Thank you for your help!

Kind regards,

Nadine
NadT
Explorer | Level 3
3 months ago
P.s. I am certain I upgraded this account because I can see it in my Dropbox app it is telling me I have 3 TB storage for the Abo but in the Overview and Emails it is reminding me to upgrade because it seems to be only 2 TB.
Nancy
Dropbox Staff
3 months ago
Hey NadT, sorry for jumping in. To clarify, are you seeing anything like Google Play when checking your Dropbox payment in your bank statement?

Does your transaction appear to be complete or is it in pending state still?
NadT
Explorer | Level 3
3 months ago
Hi Nancy,

It shows as "Dropbox payment" on my PayPal account, can you check if you received the payment (26 August)?
NadT
Explorer | Level 3
3 months ago
In the Dropbox App it says payment method "Google play" and in Google play I have my PayPal account.
NadT
Explorer | Level 3
3 months ago
It is a bit confusing: in Dropbox app it says "Dropbox Plus" on the landing page and then if I click on Abo it says "you current Abo professional"
Megan
Dropbox Staff
3 months ago
Hey NadT!

Would you be able to send me a couple of screenshots from the app where it says "Dropbox Plus" and then "Dropbox Professional" too?

Also, when you visit your plan page right here, what do you see in terms of your account's usage?
NadT
Explorer | Level 3
3 months ago
Hi Megan,
Can I sent the screenshot in an email? Can you write to me and I will reply?
When I click on here (the link you sent) it is telling me I only have Google plus purchase over Google...

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