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Martinos's avatar
Martinos
New member | Level 2
2 months ago

Paid for an upgrade which I have not received

Paid for an update which shows being taken from my paypal account  4th September 2024 . I have not been able to use the updated increase in storage. Contacted support but told to use the community to...
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DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 months ago

Hi @Martinos,

 

Thanks for reaching out. We understand this to be a frustrating situation. 

 

To submit a request, start by opening a different browser on your computer and make sure you’re not logged into any Dropbox account.

 

Then, visit this link: https://www.dropbox.com/get_help and select an issue type.

 

Fill in your details, ensuring you use an email address you can access, and submit the form.

 

After that, you’ll receive a confirmation email containing a ticket number. Please send me your ticket number here.

 

We can take it from there.

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