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Forum Discussion
Not sure if my trial has been cancelled.
I used free trial subscription because I needed space fast.
After that I cancelled my Plan but didn't receive any email that it has been cancelled.
For more information, my Plan now says basic, i have 2GB of storage (I have used 1.89GB).
My billing info can't be removed for some reason.
How can I be sure that I am not going to be charged or anything because I can't remove my billing card and I haven't received Cancelation confirmation email.
Best regards.
- Megan
Dropbox Staff
Hi Srbislavino, welcome to our Community!
If you see Basic, that most likely means that the trial has been cancelled, and we won't proceed to charge you.
Have you checked all your email addresses (both your inbox and spam folder), and there’s no upgrade confirmation from Dropbox?
However, how did you start your trial? Was it directly through Dropbox or through the Apple/Google store?
Let me know more!
Hi, thank you for the fast reply.
All addresses have been checked and there is definitely no downgrade confirmation.
I started my trial directly through Dropbox on my PC browser.
There is upgrade confirmation when I upgraded, and I can find it in my mail inbox, but there is no cancelling or downgrade mail after I cancelled it.
Also I would like to remove my billing info from Dropbox. There is no any button on Account> Manage Account> Billing, so I can't remove my card just to be sure that I won't be charged.
All email addresses have been checked.
There is confirmation of upgrade when I upgraded few days ago, but there isn't any cancelation emails after I have canceled my subscription.I started my free trial directly through Dropbox from my PC browser.
I also want to remove my billing info form Dropbox.
I can't see a way to remove my info from Account> Manage Account> Billing.There is no any button on that page, all I can see is my card number and expiration date.
I want to remove it so I can be sure that I won't be charged
- Walter
Hey Srbislavino - thanks for the additional information.
Would it be OK if we reached out via email to have a further look internally at this point?
