You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Srbislavino
2 days agoNew member | Level 1
Not sure if my trial has been cancelled.
I used free trial subscription because I needed space fast. After that I cancelled my Plan but didn't receive any email that it has been cancelled.
For more information, my Plan now says basic, i ...
Srbislavino
New member | Level 1
All email addresses have been checked.
There is confirmation of upgrade when I upgraded few days ago, but there isn't any cancelation emails after I have canceled my subscription.
I started my free trial directly through Dropbox from my PC browser.
I also want to remove my billing info form Dropbox.
I can't see a way to remove my info from Account> Manage Account> Billing.
There is no any button on that page, all I can see is my card number and expiration date.
I want to remove it so I can be sure that I won't be charged
Walter
2 days agoDropbox Staff
Hey Srbislavino - thanks for the additional information.
Would it be OK if we reached out via email to have a further look internally at this point?
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!