Forum Discussion

Speez's avatar
Speez
Helpful | Level 6
7 months ago

No option to remove payment method on my Basic plan

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.

16 Replies

  • Hi Speez, thanks for messaging the Community.

     

    Could you confirm that your account is on a Basic plan according to this screen?

     

    Which page are you seeing your billing details still visible?

     

    A screenshot of it would help us greatly!

    • Speez's avatar
      Speez
      Helpful | Level 6

      thanks Jay. Yes I do see it as a basic account now on that screen:

      Also below is where it shows my credit card info as a payment method but does not offer an option to remove it as a payment method. I see this on the "billing" screen accessed by clicking "Billing" in the left pane in the first screenshot. There is no current charge that I need to dispute but I want this payment info completely removed from dropbox's system. This is a personal card and a dropbox account associated with a company email, so the card details need to be 100% removed to avoid any chance it is actually used for payment in the future.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Speez - thanks for the screenshot and the additional information.

         

        Would it be OK if we reached out via email to have a further look internally?

  • Here’s what you can do:

     

    1. Visit the Billing Page: Go to the Dropbox website and log in to your account. Navigate to your account settings and then to the billing page.

    2. Remove Payment Method:

      • If there’s no direct option to remove the payment method, try changing the payment method to a different one (e.g., a virtual card with no funds).

     

    I hope this helps you get your payment info removed!

    • Speez's avatar
      Speez
      Helpful | Level 6

      Unfortunately there is no option to remove the payment method or change/add a payment method (although I don't want to do that either, just want it removed entirely).

       

      Walter contact via email would be fine is that something you can initiate?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Sure thing Speez - you've got :envelope: 

         

        Whenever you get the chance, please have a look at your inbox and we'll take it from there.

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Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.

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Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.

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No option to remove payment method on my Basic plan","moderationData":{"__ref":"ModerationData:moderation_data:784133"},"body":"

Hi Speez, thanks for messaging the Community.

\n

 

\n

Could you confirm that your account is on a Basic plan according to this screen?

\n

 

\n

Which page are you seeing your billing details still visible?

\n

 

\n

A screenshot of it would help us greatly!

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thanks Jay. Yes I do see it as a basic account now on that screen:

Also below is where it shows my credit card info as a payment method but does not offer an option to remove it as a payment method. I see this on the \"billing\" screen accessed by clicking \"Billing\" in the left pane in the first screenshot. There is no current charge that I need to dispute but I want this payment info completely removed from dropbox's system. This is a personal card and a dropbox account associated with a company email, so the card details need to be 100% removed to avoid any chance it is actually used for payment in the future.

 

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No option to remove payment method on my Basic plan","moderationData":{"__ref":"ModerationData:moderation_data:784826"},"body":"

Hey Speez - thanks for the screenshot and the additional information.

\n

 

\n

Would it be OK if we reached out via email to have a further look internally?

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Here’s what you can do:

 

  1. Visit the Billing Page: Go to the Dropbox website and log in to your account. Navigate to your account settings and then to the billing page.

  2. Remove Payment Method:

 

I hope this helps you get your payment info removed!

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Unfortunately there is no option to remove the payment method or change/add a payment method (although I don't want to do that either, just want it removed entirely).

 

Walter contact via email would be fine is that something you can initiate?

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Sure thing Speez - you've got \":envelope:\" 

\n

 

\n

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

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