You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bjgoldstein's avatar
bjgoldstein
New member | Level 2
7 years ago

Need to reduce licenses

What needs to be done to reduce the number of licenses that we are paying for?
Account Settings
Billing
FAQ
Plans
Team admin
  • Mark's avatar
    Mark
    7 years ago
    I am pretty sure you can only do this upon renewal of your contract to a minimum of 3 (it used to be 5).

    You can alter the licences you need at the Admin dashboard: https://www.dropbox.com/team/admin/dashboard
  • Jay's avatar
    Jay
    6 years ago
    Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
     
    If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?
Plc's avatar
Plc
New member | Level 2
My account has 5 licenses with only 3 active. I want to reduce the account licenses to 3 but Dropbox says the account has a minimum of 5 and won’t allow the decrease. Please advise
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi Plc, would it be okay if we message you at the email associated with your forum profile to assist you further on this matter?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!