My subscription got cancelled when accepting an invitation to join a team
I have a personal plan, and accepted an invitation to collaborate as a Team on dropbox from a client. Automatically when accepted, all my dropbox folders are part of this client's plan, and my subscription has been cancelled and refunded. The dropbox on my computer has now my client's name.
This is not what I intended, I genuinely assumed the invitation was to a shared extra folder.
I have written to dropbox, but see no live chat or number is available. How does this can be fixed and reversed to what it was, as soon as possible?
Hey MC3B! Your team admin will need to follow exactly the steps Rich linked above, so that your Dropbox account may be converted again to an individual one, along with your previous personal files. If you wish, you can go ahead and re-upgrade your account to a Plus plan then.
If they choose to delete it instead, upon removing you from a team member, then you won’t be able to access your Dropbox account after that.
Automatically when accepted, all my dropbox folders are part of this client's plan, and my subscription has been cancelled and refunded. ... I have written to dropbox ...
When you accepted the invitation you merged your account into their team account, effectively making them the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
Dropbox is not able to do this for you. Only the team admin can do it. Once your account is converted back to an individual account it will be on the Basic plan. You'll need to resubscribe to the plan that you were on previously.
My questions now is that before being moved to this team, I had a Plus plan and under this plan, used 800GB of files, much more than the 2GB allowed by the Basic plan. Those files have been moved in the process in the team, and now safely exist under this new owner. NB on a side note, this is scary that Dropbox didn't warn more clearly that the access to all my files would then be locked in the team, with no option to revert, change, leave or convert from my side.
How does my client, the now owner by mistake of my dropbox, make sure that all these files are not deleted in the process, but converted into an account that have enough space and not just a Basic account.
Hey MC3B! Your team admin will need to follow exactly the steps Rich linked above, so that your Dropbox account may be converted again to an individual one, along with your previous personal files. If you wish, you can go ahead and re-upgrade your account to a Plus plan then.
If they choose to delete it instead, upon removing you from a team member, then you won’t be able to access your Dropbox account after that.
thanks for posting your issue here - I have exactly the same problem and even after contacting the help team directly, providing information on the account, dates and even my payment information to trace the folder I have still had no success and what feel likes very little real help from the person in the team answering the emails. They hadn't ever suggested the steps that were added here by the community support member - thank you for that information! I would be keen to know if you were able to solve your problem and if your files were still in the team folder?
thanks for the speedy response. My ticket number is 23837059. I've been exchanging many messages and event shared a link to a file in the folder that has vanished (a pr account that I have been paying £95.99 a year for). But have been told that link can't show the folder destination with the team? Thanks in advance for any help you can provide.
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I have a personal plan, and accepted an invitation to collaborate as a Team on dropbox from a client. Automatically when accepted, all my dropbox folders are part of this client's plan, and my subscription has been cancelled and refunded. The dropbox on my computer has now my client's name.
This is not what I intended, I genuinely assumed the invitation was to a shared extra folder.
I have written to dropbox, but see no live chat or number is available. How does this can be fixed and reversed to what it was, as soon as possible?
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I have a personal plan, and accepted an invitation to collaborate as a Team on dropbox from a client. Automatically when accepted, all my dropbox folders are part of this client's plan, and my subscription has been cancelled and refunded. The dropbox on my computer has now my client's name.
This is not what I intended, I genuinely assumed the invitation was to a shared extra folder.
I have written to dropbox, but see no live chat or number is available. How does this can be fixed and reversed to what it was, as soon as possible?
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My subscription got cancelled when accepting an invitation to join a team","moderationData":{"__ref":"ModerationData:moderation_data:761066"},"body":"
Automatically when accepted, all my dropbox folders are part of this client's plan, and my subscription has been cancelled and refunded. ... I have written to dropbox ...
\n
\n
When you accepted the invitation you merged your account into their team account, effectively making them the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
\n
\n
Dropbox is not able to do this for you. Only the team admin can do it. Once your account is converted back to an individual account it will be on the Basic plan. You'll need to resubscribe to the plan that you were on previously.
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Thank you so much Rich, this is super useful.
My questions now is that before being moved to this team, I had a Plus plan and under this plan, used 800GB of files, much more than the 2GB allowed by the Basic plan. Those files have been moved in the process in the team, and now safely exist under this new owner. NB on a side note, this is scary that Dropbox didn't warn more clearly that the access to all my files would then be locked in the team, with no option to revert, change, leave or convert from my side.
How does my client, the now owner by mistake of my dropbox, make sure that all these files are not deleted in the process, but converted into an account that have enough space and not just a Basic account.
If not possible, how do we get around it?
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Hey MC3B! Your team admin will need to follow exactly the steps Rich linked above, so that your Dropbox account may be converted again to an individual one, along with your previous personal files. If you wish, you can go ahead and re-upgrade your account to a Plus plan then.
\n
\n
If they choose to delete it instead, upon removing you from a team member, then you won’t be able to access your Dropbox account after that.
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Hello,
thanks for posting your issue here - I have exactly the same problem and even after contacting the help team directly, providing information on the account, dates and even my payment information to trace the folder I have still had no success and what feel likes very little real help from the person in the team answering the emails. They hadn't ever suggested the steps that were added here by the community support member - thank you for that information! I would be keen to know if you were able to solve your problem and if your files were still in the team folder?
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Hi JPS80 - could you share your ticket number for your support interaction so that we can look it up in our system?
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Hi there Walter,
thanks for the speedy response. My ticket number is 23837059. I've been exchanging many messages and event shared a link to a file in the folder that has vanished (a pr account that I have been paying £95.99 a year for). But have been told that link can't show the folder destination with the team? Thanks in advance for any help you can provide.
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Super User II
Dropbox Staff
