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Forum Discussion
My plan was downgraded
I've paid hundreds of dollars for Dropbox Plus. I got really frustrated last July when my Dropbox Plus double-billed for both my name gmail.com as well as my name googlemail.com which if you know Gmail you'll recognize is the same address. I finally (after hours on the phone ands email with Dropbox and my bank) got this resolved. Now, 8 months later and my Dropbox Plus quietly is no no longer Plus but Basic - no payment reminder). Has anyone else had this? How did you get in touch with Dropbox? The irony is I should have access (for paid members only) to support but Dropbox seems keen to screw me around once again.
- Jay
Dropbox Staff
Hi julianbahatiaxmann, thanks for bringing this to our attention.
If the plan has been downgraded, could you can check the payments page to see if the subscription period for the account had expired somehow?
This will help me to assist further!
Hi @jay it says I was billed on 07/11/2022 and refunded on for 09/29/2022 Dropbox Plus refund (07/11/2022 to 07/11/2023). The frustrating part is that this refund was for double-billing and I somehow lost my Plus even though I paid for it twice: once for gmail.com once for googlemail.com although they're the same email
- Jay
Just for clarification, does this mean you received a refund for both Dropbox accounts, or just one?
If not, is the refund for the correct account you wanted to be downgraded?
