You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My plan was downgraded
I've paid hundreds of dollars for Dropbox Plus. I got really frustrated last July when my Dropbox Plus double-billed for both my name gmail.com as well as my name googlemail.com which if you know Gm...
Jay
Dropbox Staff
Dropbox StaffHi julianbahatiaxmann, thanks for bringing this to our attention.
If the plan has been downgraded, could you can check the payments page to see if the subscription period for the account had expired somehow?
This will help me to assist further!
Hi @jay it says I was billed on 07/11/2022 and refunded on for 09/29/2022 Dropbox Plus refund (07/11/2022 to 07/11/2023). The frustrating part is that this refund was for double-billing and I somehow lost my Plus even though I paid for it twice: once for gmail.com once for googlemail.com although they're the same email
- Jay
Just for clarification, does this mean you received a refund for both Dropbox accounts, or just one?
If not, is the refund for the correct account you wanted to be downgraded?
They are the same account. I paid for the same account twice and got refunded once. The issue is that Dropbox has a glitch that sees gmail and @googlemail as different things. gmail.com and @googlemail.com are the same address but I was charged twice and lost my Plus apparently after I was refunded once.
- Jay
It wouldn't be a glitch, since technically these would be two separate accounts according to Dropbox, just like the aliases Gmail provided (by adding dots in the name). The majority of sites websites would see the emails as different accounts.
Regarding the billing issue, try contacting the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
