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Forum Discussion
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system...
LauraLOTC wrote:
When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?
When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.
Hello Community!
I've sent Dropbox several e-mails about this without a response so I am turning to you to see if you have any insight. I am a freelancer and one of the companies I work for sent me an invite be part of their Business account when they were trying to send me an invite to download files for a project. Skip to now, my entire dropbox account has been integrated into their account. This was a total mistake and now I am trying to reverse this action/get my own private account back without cancelling dropbox and losing all my files. Anyone have any ideas? Thank you.
- Rich
Super User II
kevinvonesper wrote:
... one of the companies I work for sent me an invite be part of their Business account ... my entire dropbox account has been integrated into their account. ... and now I am trying to reverse this action/get my own private account back ...
You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore your account. They must convert it back to an individual account, and only the team admin can do this. Dropbox can't do it.
