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Forum Discussion
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system...
LauraLOTC wrote:
When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?
When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.
When I worked recently with an NGO on a project, their business account took over my personal account. They shared files with me and all was OK. But when the project finished, they terminated my membership and instead of returning to my personal account, I am locked out of it because - I am told - me email address is no longer valid. So I cannot access any of the folders that were on my personal account, and I stood to lose everything. When I went back to the NGO, they reinstated my membership, so I can see all my original folders. BUT.... how can I get out from this org's business account and restore my personal account?
