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Forum Discussion
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system...
LauraLOTC wrote:
When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?
When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.
Rich
Super User II
Super User II
LauraLOTC wrote:
When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?
When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.
Thanks so much for the info. We were able to get into the Admin portion and speak to a Dropbox team member who walked us through the steps to revert the account.
I have this same issue - in reverting to an individual account at the Basic Plan, will I lose content as the space required will need to be upgraded immediately?
- Megan
Dropbox Staff
Hi gryphonox, I'd be happy to answer this for you!
If you joined a Business team, and you want to revert back to an individual plan the best way to go on about it is to ask for the admin to convert your account, following these steps.
Now onto your question: Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files.
If you are over quota all that should happen is that Dropbox will not sync any new files.
Let me know in case you have any questions.
This really sux... too easy to do..
