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Forum Discussion

artsortment's avatar
artsortment
Explorer | Level 3
3 months ago

My mobile subscription has expired, but Dropbox still won't let me re-subscribe via the website

Hello. I am trying to switch my subscription from Apple mobile payment to the Dropbox website. I have already followed the instructions provided by Dropbox and cancelled my subscription with Apple. A...
Apple
Mobile
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry for your experience, @artsortment, and thanks for the feedback you’ve shared. 

 

Can you clarify what plan you see at your Plan page here? 

 

If it still shows that you’re on a paid subscription and the downgrade hasn’t been registered on our end yet, you can try chatting in with our support team now and they’ll look into this. 

 

Let me know if you need something else though.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @artsortment - thanks for the screenshots!

     

    Would it be OK if we reached out via email to have a further look internally? 

    • artsortment's avatar
      artsortment
      Explorer | Level 3
      3 months ago

      That would be just fine.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the cooperation @artsortment - you've got :envelope: 

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