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Forum Discussion

brendalegria 's avatar
brendalegria
New member | Level 2
3 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
Dropbox Plus
Error Messages
Plans
Storage space
Dakota 's avatar
Dakota
New member | Level 2
2 years ago
I upgraded my membership and it says I haven’t and to contact you cause I am
That member but it won’t update or upgrade
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, Dakota, I hope you're doing well!

     

    Is it possible that you upgraded a different account than the one you're using? Also, what type of plan are we referring to?

     

    After buying this subscription, did you perhaps receive a receipt confirming the purchase? 

     

    Keep me posted!

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