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Forum Discussion

Sarah carrier 's avatar
Sarah carrier
New member | Level 2
2 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
Billing
cancellations
Berneen 's avatar
Berneen
Explorer | Level 3

Thanks Walter

My ticket number is 24292893. I was dealing with Jimmy before he disappeared.

Thanks for your help.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 days ago

Thanks for the ticket ID Berneen    

 

I can see that Jimmy provided you with an update on your ticket on the 30th of September and since there was no update for some time on that ticket, the ticket was automatically closed by our system. 

 

Would you like me to open a new ticket for you from my end perhaps? 

  • Berneen 's avatar
    Berneen
    Explorer | Level 3
    8 days ago

    Yes please Walter.

    Jimmy asked for the credit card details on my expired card (thinking the account might be linked to a different credit card than the one that was debited?), which I supplied by return of email.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 days ago

      Thanks for the cooperation Berneen  

       

      I've just sent you an email to please have a look at your inbox and we'll take it from there. 

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