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Forum Discussion
My debit card is being charged and I want to cancel the subscription, but all my accounts are free
I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
I have been billed by DropBox for an account that has no login details. I have provided the credit card details (even though they debited it), together with the previous card's details (apparently where my login might be hidden). All I get is "we can't find an account attached to your email". I have sent many personal emails, corresponded with Jimmy and still no solution. Does anyone know an actual human who can take control of this error. I cannot get this debit reversed - which is tantamount to paying for something that cannot be provided.
Thanks Walter
My ticket number is 24292893. I was dealing with Jimmy before he disappeared.
Thanks for your help.
- Walter
Dropbox Staff
Thanks for the ticket ID Berneen
I can see that Jimmy provided you with an update on your ticket on the 30th of September and since there was no update for some time on that ticket, the ticket was automatically closed by our system.
Would you like me to open a new ticket for you from my end perhaps?
Yes please Walter.
Jimmy asked for the credit card details on my expired card (thinking the account might be linked to a different credit card than the one that was debited?), which I supplied by return of email.
