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Forum Discussion

Sarah carrier 's avatar
Sarah carrier
New member | Level 2
2 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
Billing
cancellations
Berneen 's avatar
Berneen
Explorer | Level 3
2 months ago

HI Sarah. I have this exact problem and I'm really struggling to find help. Did you come right?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi @Berneen, thanks for the message.

     

    Could you try to contact the support team directly using these steps I provided?

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