You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sarah carrier 's avatar
Sarah carrier
New member | Level 2
2 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
Billing
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Sarah carrier  wrote:

I am being charged on my debit card ... All accounts that I have say there is no plan linked to them ...

Use the credit card lookup tool to identify the account you're being charged for.

Berneen 's avatar
Berneen
Explorer | Level 3
2 months ago

Thanks Rich

I tried to use the credit card tool, but my bank statement does not have the 12 digit ID number they're asking for. It just says Dropbox JSDS and my credit card number....

any other advice on how to get help - it's been impossible so far

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!