You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MichC33's avatar
MichC33
New member | Level 2
3 months ago

My account was downgraded because my payment card expired. Can I get my data back?

Hi my account was downgraded because my payment card expired. I wasn’t aware of the problem and now don’t know if I can get my data back. Will it have been deleted? Is there a way to see what has been deleted?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    How long ago was it downgraded? If its a few days you are fine. If its many many months it may not be.

     

    You can upgrade again at www.dropbox.com/plans and you can see data, without needing to upgrade etc. at www.dropbox.com/home. You may also want to check www.dropbox.com/events to see what it says about files. Note if they have been removed for being over quota by Dropbox they are not recoverable. 

    • MichC33's avatar
      MichC33
      New member | Level 2
      Hi thanks for your reply. It was May that they sent an email saying it wasn’t syncing any more.
      • MichC33's avatar
        MichC33
        New member | Level 2
        It says

        Your quota was decreased to 2 GB
        13/5/2024 21:40

        When I go to events… would that be recoverable?