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Forum Discussion
My account was downgraded and even though I made the payment, it's still downgraded
Hi Can anyone help me with the follwing problem?
So every year i got an automatic payment for dropbox by my bank. This year the payment was cancelled. So my dropbox account was set back to base. 3 days ago i finalised the payment again by myself (banktransaction). This was to the same bank and with the same description as the first payment. My account isn't set back to the essential version. Does anyone know what i can do to get my essential version back? Or how i can get my money back?
Hi Hannah,
Tnx for your reply. So the last payment didn't proceed. But this payment is booked to the same bankaccount with the same description as the first payment. Do you know what i can do best?
It sounds frustrating! Have you contacted Dropbox support? They can help restore your essential version and sort out the payment issue. Good luck!
