You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cas4's avatar
cas4
Explorer | Level 3
3 months ago

My account was downgraded and even though I made the payment, it's still downgraded

Hi Can anyone help me with the follwing problem? So every year i got an automatic payment for dropbox by my bank. This year the payment was cancelled. So my dropbox account was set back to base...
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cas4's avatar
cas4
Explorer | Level 3

Hi Hannah,

 

Tnx for your reply. So the last payment didn't proceed. But this payment is booked to the same bankaccount with the same description as the first payment. Do you know what i can do best? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the update, cas4.

 

Hmm, have you checked with your payment vendor, to see what's happened with the payment?

 

If it wasn't successful, it might still be in a pending state and that's why it's not back in your account.

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