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Forum Discussion
nikaymateo
3 years agoExplorer | Level 3
My account expired - can I get it back? What will happen to my files?
Hi Guys,
I really hope you can help me. My problem is that my Dropbox account has expired as of June 3. Is there any way I can get my account back? What will happen to my files? As of now, I ca...
Rich
Super User II
nikaymateo wrote:
My problem is that my Dropbox account has expired as of June 3. Is there any way I can get my account back? What will happen to my files? As of now, I can still access my account because it has been downgraded to Dropbox basic.
Accounts don't expire. Your subscription can expire, at which time your account is downgraded to Basic and your files stop syncing (if you're over your quota), but you can continue to access the account and your files. Nothing is deleted.
The only time an account will "expire" is if it's left idle for more than a year, at which point the account is deleted due to inactivity.
jpolcek
3 years agoExplorer | Level 3
To whom it may concern,
My apologies about having to cancel the card you have on file.
The credit card or debit card was comprised and Several days ago I began seeing nefarious transactions. I called my Banks fraud line and they immediately shut my card off.
My NEW card should arrive either today or worst-case Monday, 6/16/2022.
Sincerely,
<<SNIP>>
- Mark3 years agoSuper User II
ARGH!! Never ever ever put phone numbers or emails on a PUBLIC website. That is how you end up getting defrauded!
When your new card comes you need to update the card number at www.dropbox.com/account.
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