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tdcazemle's avatar
tdcazemle
Helpful | Level 6
2 years ago

Can not password file or set expired linked for shared links.

Hi there,

Today I log in Dropbox app I cannot set password protected and set expire time for the share link. I am a professional account and has use this function many times. Now it does not even appear as option.

Can you please help me? Thats mainly why i use the professional package .

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  • tdcazemle's avatar
    tdcazemle
    2 years ago
    Thanks Jay, however when I log in to drop box today, it's updated and now it works 🙂

    So i guess i can not screenshot the issues. thanks everyone for supporting
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi tdcazemle, let's jump right into this! 

     

    You mentioned that you tried to set a password to your content, and an expiration date using the app. What happens if you try using a browser instead? Do you see the option there? 

     

    Also, could you let me know the version of the app, that you're using on your end, and your device's OS?

     

    Let me know more, and we'll take it from there! 

    • tdcazemle's avatar
      tdcazemle
      Helpful | Level 6
      2 years ago
      Hi Megan,

      The browser (safari mobile) works perfectly fine. I can set password, exipre date and set disable download.

      I am using 324.2 version (upgraded from last version i dont remember). My phone is iphone 13 pro max.l, ios 16.1.2

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey tdcazemle! I hope you don’t mind me jump in. 

         

        Did you notice this issue right after your Dropbox app was updated to the 324.2 version?

         

        If you clear its cache, and then reinstall it on your mobile device, do you see any difference at all?

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