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Forum Discussion

Balawayne's avatar
Balawayne
Explorer | Level 4
4 years ago

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
Account Access
Account Settings
Dropbox Basic
Security
  • Mark's avatar
    Mark
    4 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

Souza's avatar
Souza
Explorer | Level 3
3 years ago

I need you to deactivate my authentication because my cell phone was stolen and I don't have the authentication anymore because the carrier's chip went with the cell phone, can you deactivate it? I can prove that the account is mine

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Souza, I'd be happy to help! 

     

    Would you mind clarifying for me if you're referring to your Google Authentication, or 2FA? 

     

    Do you also have access to the email address linked to your Dropbox account? 

     

    Let me know more, and we'll take it from there! 

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