We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Balawayne's avatar
Balawayne
Explorer | Level 4
4 years ago

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
Account Access
Account Settings
Dropbox Basic
Security
  • Mark's avatar
    Mark
    4 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

Souza's avatar
Souza
Explorer | Level 3
3 years ago

I need you to deactivate my authentication because my cell phone was stolen and I don't have the authentication anymore because the carrier's chip went with the cell phone, can you deactivate it? I can prove that the account is mine

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Souza, I'd be happy to help! 

     

    Would you mind clarifying for me if you're referring to your Google Authentication, or 2FA? 

     

    Do you also have access to the email address linked to your Dropbox account? 

     

    Let me know more, and we'll take it from there! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!