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Forum Discussion
Balawayne
4 years agoExplorer | Level 4
Lost phone with Google authenticator and couldn't sign in now
Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
- 4 years ago
No, the account is totally lost without those codes or the backup ones.
It is not possible to get in without either.
Balawayne
Explorer | Level 4
Mark, I didn't login anywhere with that account. That's the issue here. I tried installing google authenticator but it was not showing up the codes.
But I do have the same number now. I have the same number. Is there any way we can login using our mobile number or with OTP sent to registered mobile number? I can do that if it is possible.
I don't want to lose the data in my dropbox. Please help.
But I do have the same number now. I have the same number. Is there any way we can login using our mobile number or with OTP sent to registered mobile number? I can do that if it is possible.
I don't want to lose the data in my dropbox. Please help.
Mark
4 years agoSuper User II
Unless your phone was set up as a backup on the account, no, I'm afraid not.
The Authenticator App does not link to phone numbers so unless you explicitly added your number to Dropbox it wont know it.
- Balawayne4 years agoExplorer | Level 4
So what is the solution for this? What can I do?
- Rich4 years agoSuper User II
Balawayne wrote:
So what is the solution for this? What can I do?
Unfortunately, nothing. Mark is correct. Without your emergency backup codes there's no way to access the account. Even Dropbox won't help you gain access. It would be a serious security issue if they did.
- Balawayne4 years agoExplorer | Level 4Rich, then I have lost all my data in it? 😢 I have connected my mobile number with it. Can I access through that? Is it possible? I need my data back.
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