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Mohitghanghaniya's avatar
Mohitghanghaniya
Explorer | Level 3
7 months ago

I've been refunded, but can't see my refund anywhere.

Hey Dropbox. I have talked with dropbox team on chat about me charged wrongly for annual billing without my knowledge. After that they intiated my refind which they said will come in 10-15 working ...
Billing
cancellations
Plans and upgrades
Refunds
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
Hello Mohitghanghaniya 

Helen from Dropbox here. Thanks for reaching out about the transaction. 
 
I hope you don't mind me jumping in here.
 
I can confirm your payment was refunded on March 29th.  I’m going to email you with a refund letter with some detailed information.  This will help your bank locate the funds for you. 
 
I hope this helps. 
 
Best regards, 
Helen 
The Dropbox Team
Mohitghanghaniya's avatar
Mohitghanghaniya
Explorer | Level 3
6 months ago

Helen DBX I received the refund letter, but I am not sure how to track transaction with that. can someone from the team help me with that?

 

Thanks for understanding.

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hello @Mohitghanghaniya 

     

    Thanks for your reply. I can confirm that the refund has been processed by Dropbox Support.

    Please present the refund letter to your bank to help them locate it and they can then apply it to your account.

    Best regards, 
    Helen 
    The Dropbox Team

     

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