You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

me23rose's avatar
me23rose
Explorer | Level 3
18 days ago

I've been paying for years and my files are missing.

Does anyone know an email address for dropbox? I just logged in after trying and giving up last year - my files are gone. And I've been paying for years now.
Billing
cancellations
Payments
Restore
me23rose's avatar
me23rose
Explorer | Level 3

I just found an email I sent to support@dropbox.com 9/8/23 regarding the issue and never received a reply. Is this the email address I should contact?

 

My username has been the same since I first started using dropbox.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hey me23rose!

 

You can contact Support by visiting this page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

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