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New member | Level 2

9 days ago

I've been charged for Dropbox for 2 years, but I'm on a Basic plan

As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I o...

Dropbox Staff

9 days ago

Could you provide the ticket ID in order to locate it on the system?

whyamibeingcharged

New member | Level 2

9 days ago

Ticket #24930254

Walter
Dropbox Staff
9 days ago
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Hi from me too whyamibeingcharged and thank you for the ticket ID.

I've located it in our system and passed your comments on. A member of the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

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No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help.

I would like the two year refund and to stop charging me.

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Could you provide the ticket ID in order to locate it on the system?

","body@stringLength":"75","rawBody":"

Could you provide the ticket ID in order to locate it on the system?

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I've been charged for Dropbox for 2 years, but I'm on a Basic plan","moderationData":{"__ref":"ModerationData:moderation_data:828249"},"body":"

Hi from me too whyamibeingcharged and thank you for the ticket ID.

I've located it in our system and passed your comments on. A member of the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

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Hi from me too and thank you for the ticket ID.

I've located it in our system and passed your comments on. A member of the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

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