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aohare21's avatar
aohare21
Explorer | Level 3
12 days ago

My Dropbox account became Basic after a Business trial, even though I had paid for a personal plan.

I trialled the business plan after much 'pushing' from dropbox. now it has ended and I seem to be downgraded to a basic account when I had already paid for the professional essentials account. Please help.

downgrade
dropbox business
Payments

3 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 days ago

    Hey aohare21! Thanks for posting on our forum. 

    Can you send me a screenshot of what you see on this page? 

    When upgrading to the Dropbox team plan, did you get any refund for the previous personal subscription you had paid for? 

    Let me know more details, and we’ll have a look.

  • aohare21's avatar
    aohare21
    Explorer | Level 3
    12 days ago

    Hi Nancy,

    Thanks for your response. At the time I posted I hadn't paid for the upgrade, so no refund was issued. I was engaging with support and was on the live chat for about an hour and I wasn't getting anywhere - especially the live chat where I was consistently told which plan to get (despite sharing that I had already purchased a plan many times), so I panicked and spent the money upgrading to protect my files. Lesson learned- make sure everything is backed up on an external device and research alternatives for the future!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 days ago

      Hi again, aohare21! Apologies for the delayed reply. 

      I had a look into our system and could indeed locate your support ticket. If there’s something else you may need, please let me know.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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I trialled the business plan after much 'pushing' from dropbox. now it has ended and I seem to be downgraded to a basic account when I had already paid for the professional essentials account. Please help.

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I trialled the business plan after much 'pushing' from dropbox. now it has ended and I seem to be downgraded to a basic account when I had already paid for the professional essentials account. Please help.

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Hey aohare21! Thanks for posting on our forum. 

\n

Can you send me a screenshot of what you see on this page? 

\n

When upgrading to the Dropbox team plan, did you get any refund for the previous personal subscription you had paid for? 

\n

Let me know more details, and we’ll have a look.

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Hi Nancy,

Thanks for your response. At the time I posted I hadn't paid for the upgrade, so no refund was issued. I was engaging with support and was on the live chat for about an hour and I wasn't getting anywhere - especially the live chat where I was consistently told which plan to get (despite sharing that I had already purchased a plan many times), so I panicked and spent the money upgrading to protect my files. Lesson learned- make sure everything is backed up on an external device and research alternatives for the future!

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Hi again, aohare21! Apologies for the delayed reply. 

\n

I had a look into our system and could indeed locate your support ticket. If there’s something else you may need, please let me know.

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