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Forum Discussion
Issue with auto renewal
Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into...
Dropbox cannot charge you without authorization.
When you upgrade to a paid account (the only time you would provide payment information) you're purchasing a subscription-based service that will auto-renew at the end of your term. By continuing with the purchase, you're agreeing to this. You're able to cancel the auto-renewal at any time prior to renewal. If you fail to do so you will be billed for a new term.
If this is still a concern, then you should make sure that your account is not set to auto-renew again. You can choose to downgrade your account from your Account page, or you can contact Dropbox Support for assistance.- Hi KenLoebel
You dont need to write to them to stop payments, you just go to www.dropbox.com/cancel
Do you happen to have any ticket numbers?
KenLoebel wrote:
Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into contracts without prior consent or understanding. This may be viewed as Bait and Swithch by many, and the inability to discuss with a customer service rep is appalling.
As a disabled person with mental health issues i feel 100% scammed and mistreated. I never wanted a auto sub just 1 month.
Dropbox wasnt even showing on my bank statement as a repeat monthly payment and how shady this company is.
I have been forced to reply on here since making a support ticket through email on the 16th of October and been company ignored without response to my messages through email, made a post here on the forum on the 2nd its the 8th now and still no contact from a "Senior Support agent".
Completely ignored, horrible company. Trading standards will have to be involved soon, i wish you luck with your thread and problem we both share and will be following.
