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8 days ago

Is there a way get live support instead of email?

I have been emailing for a week to resolve a series of problems and still problem is not solved. Isn’t there a way to talk to a live person? I am tired of going in circles!

Dropbox Plus

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Mark
Super User II
8 days ago
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Jacquelynwhunt wrote:
Isn’t there a way to talk to a live person?

If you are a paid user (i.e. not on a trial) then yes - www.dropbox.com/support for live chat.

Otherwise its all via email.

However, if you detail what the issue is here we may be able to offer some advice.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I have been emailing for a week to resolve a series of problems and still problem is not solved. Isn’t there a way to talk to a live person? I am tired of going in circles!

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Jacquelynwhunt wrote:\n
Isn’t there a way to talk to a live person?
\n

If you are a paid user (i.e. not on a trial) then yes - www.dropbox.com/support for live chat.

Otherwise its all via email.

However, if you detail what the issue is here we may be able to offer some advice.

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Jacquelynwhunt wrote:\n
Isn’t there a way to talk to a live person?
\n

If you are a paid user (i.e. not on a trial) then yes - www.dropbox.com/support for live chat.

Otherwise its all via email.

However, if you detail what the issue is here we may be able to offer some advice.

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