Incorrect account downgrade even though the agent told me that shouldn't happen.

Question

Hello,&nbsp;
My Dropbox account was downgraded from Plus to Basic, though support told me the downgrade was postponed for six months. I contacted your support team via email and got no response.&nbsp;
Ticket number of my initial request:&nbsp;Ticket #22865226
Ticket number of yesterday's request:&nbsp;Ticket #22921167&nbsp;
It would be great if you could assist me on this matter. Thank you.&nbsp;

Megan · Answer

Hey there Alla Nabatova, thanks for posting here!&nbsp;
&nbsp;
I was able to go through your previous ticket numbers. It seems the latest one has been closed due to inactivity.&nbsp;
&nbsp;
Therefore, I created a new one on my end for you. Can you check your inbox, and respond back to me?&nbsp;
&nbsp;
Keep me posted!

Alla Nabatova · Answer

Hi Megan,&nbsp;Thanks for reaching me out.&nbsp;I've responded to your email.&nbsp;

Forum Discussion

Incorrect account downgrade even though the agent told me that shouldn't happen.

About Plans and Subscriptions

Need more support

Related Content

Incorrect dropbox space usage on windows

Re: I can't cancel my Essentials trial or downgrade

incorrect 'restricted_content' error from properties endpoints

Re: I have a Plus plan downgraded due to a chargeback, how do I get my old plan back?

Re: Files disappeared after downgrading. Can I restore them somehow?

Recent Discussions

I can't find the chat option.

Can't Look Up a PayPal transaction to see which account I'm getting charged for

"Upgrade your browser to use Dropbox: OEM DELL APP" error when redeeming promo

Upgrade is not reflected in my account even though I paid.

We already paid for our Business plan, but now we're being asked to pay again.