You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Misstery's avatar
Misstery
New member | Level 2
4 months ago

I'm on a Basic plan but being charged £9.99 a month, why?

I barely use Dropbox so I'm on the basic plan but I've recently noticed that my card is being charged £9.99 a month.   Why is this? How do I cancel my subscription?   Customer service is shoc...
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Misstery's avatar
Misstery
New member | Level 2

Hi,

 

On my statement it says:

Dropbox DB.TT/CCHELP IE

 

Does that help?

 

Thanks,

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the info, please could you contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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