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Misstery's avatar
Misstery
New member | Level 2
4 months ago

I'm on a Basic plan but being charged £9.99 a month, why?

I barely use Dropbox so I'm on the basic plan but I've recently noticed that my card is being charged £9.99 a month.   Why is this? How do I cancel my subscription?   Customer service is shoc...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Misstery, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

This will help me to assist further!

  • Misstery's avatar
    Misstery
    New member | Level 2
    4 months ago

    Hi,

     

    On my statement it says:

    Dropbox DB.TT/CCHELP IE

     

    Does that help?

     

    Thanks,

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Thanks for the info, please could you contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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